FAQ

 

1. Are your diamonds real?

Yes. We offer both natural diamonds and certified lab-grown diamonds, depending on your preference. All stones are authentic and graded for quality.

2. What’s the difference between natural and lab-grown diamonds?

Both are real diamonds with the same chemical and physical properties.

Natural diamonds are mined from the earth, while lab-grown diamonds are created in a controlled environment. Lab-grown diamonds offer exceptional quality at a more accessible price point.

3. Do you offer custom jewelry?

Yes. We specialize in custom designs, from engagement rings to one-of-a-kind pieces. We’ll work with you on design, stones, metals, and sizing until it’s perfect.

4. Can I resize my jewelry?

Many pieces can be resized, especially rings. Some items—like certain eternity bands—may not be adjustable. Contact us for an evaluation.

5. Do you provide certification for diamonds?

Yes. High-value pieces typically include certification from reputable labs, such as GIA or IGI, detailing cut, color, clarity, and carat weight.

6. How do I take care of my jewelry?

Avoid harsh chemicals, store pieces separately, and clean them regularly with warm water and mild soap. Professional cleanings are recommended periodically.

7. Is lab-grown jewelry durable?

Yes. Lab-grown diamonds are as durable and long-lasting as natural diamonds, with the same hardness, brilliance, and sparkle.

8. Do you offer financing or payment plans?

Many jewelers provide financing, layaway, or installment options. Ask about available programs and requirements.

9. How long does a custom piece take to make?

Typically 2–6 weeks, depending on design complexity, sourcing, and production schedule.

10. What metals do you offer?

We work with 14K and 18K gold, platinum, and sterling silver. White, yellow, and rose gold options are available.

11. What’s your return or exchange policy?

Policies vary by product type and condition. Custom pieces are usually non-refundable, but we stand behind quality and service.

12. Do diamonds lose value over time?

Diamond value depends on market, quality, and demand. Natural diamonds often retain value better long-term, while lab-grown diamonds offer value upfront.

13. Can I upgrade my jewelry later?

Many jewelry businesses offer trade-in or upgrade programs. Ask about options if you plan to upgrade in the future.

14. Are lab-grown diamonds ethical?

Lab-grown diamonds are considered an ethical and eco-friendly alternative, as they require fewer natural resources to produce.

15. Do you offer warranty or repairs?

Yes. Most pieces come with a warranty against manufacturing defects, and repair services are available for everyday wear and tear.